Standard Shipping (U.S.): Delivery takes 2-5 business days. Orders over $30 qualify for free standard shipping. Orders under $30 incur a $2.99 shipping fee.

Express Shipping (U.S.): Available for $6.99, with delivery in 1-3 business days. Orders over $100 qualify for free express shipping.

International Shipping: Delivery ranges from 2-13 days with possible delays, depending on location and order size. International orders are not eligible for free shipping, and shipping fees vary by location.

Express Shipping (International): May not be available.

For any questions regarding shipping, please contact us at BigAppleCommerceLLC@Gmail.com or via our contact form.

Refund Eligibility: Refunds are available within 14 days of receiving the item, strictly for items that are damaged or not as described.

Return Policy: Returns are accepted within 30 days for items ordered by mistake or if the wrong quantity was received. Buyers are responsible for return shipping costs.

Refund/Exchange Process: Upon receipt of the returned item, buyers can choose between a refund or an exchange, depending on the issue.

Refund Options: In cases of items not as described, store credit may be issued. For damaged items, a full cash refund will be provided, excluding any shipping fees paid for delivery.

Contact Information: For assistance, please email us at BigAppleCommerceLLC@Gmail.com or use the contact form on our website

At Zeonna, we are committed to providing our customers with high-quality products that adhere to the highest safety and regulatory standards. Our skincare and supplement products are FDA-registered, ensuring they meet the stringent requirements set by the U.S. Food and Drug Administration. This registration reflects our dedication to quality, safety, and compliance, giving you confidence in the products you use for your health and beauty needs.

Gift cards expire 6 months after purchase or receipt, whichever comes first.

The maximum value for a single gift card is $100.

Promo codes cannot be combined with gift cards or other discount offers, except on sale items, sign-up discounts, or orders over $75.

Shipping fees are waived when a gift card is applied to the total order, but free shipping still applies based on order minimum requirements.

Promo codes are limited to one-time use per customer.

If your cart does not update with the correct promo or gift card application, please ensure all items are eligible. If any issues persist, your purchase price may be updated after order confirmation, with clear communication provided on any changes.

Promo codes are available for a limited time during sales or marketing campaigns.

Outside of promotional periods, promo codes do not expire, but remain valid for one-time use only.

• Visit our Contact Page on the website for inquiries and support.
• Email us directly at BigAppleCommerceLLC@gmail.com for assistance.
• Use the Support Button located on our website for live help or to submit a ticket.

We are here to assist with any questions or concerns you may have!